# Haiku Support

### Haiku Support

Thank you for using the Haiku platform! We welcome your feedback anytime at <HaikuSupport@hklaw.com>.\
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For urgent issues related to security, performance, or account access, please contact <ITServiceDesk@hklaw.com>.

## Retention Policy Notice

In accordance with the firm's retention policy, all files uploaded to Haiku will be deleted after 30 days, and all chats, including their history, will be permanently deleted after 30 days of inactivity (not sending a new prompt). To maintain a record of your files and chats, please download and save copies to iManage. This ensures that you have a backup and can access your files and chat history even after they are removed from Haiku.&#x20;
